Privacy Policy

The data controller responsible for your personal data is:

DD WELLNESS 678 Ouled Metaa, Rue Ouled Aliyane, Temara 12000 Email: contact@desirsdorient.com Phone: +212537406877

We collect the following personal data when you make a booking on our website:

• First and last name • Phone number • Email address • Booking details (selected service, date, time, chosen specialist) • Messages or special requests you share with us

We also automatically collect certain technical data through cookies and analytics tools, such as your IP address, browser type, pages visited, and duration of your visit.

Your personal data is used for the following purposes:

• Managing your bookings and appointments • Sending confirmations and reminders via WhatsApp, email, or SMS • Communications regarding your appointments (changes, cancellations) • Improving our services and user experience • Compliance with our legal and regulatory obligations

The processing of your data is based on the following legal grounds:

• Your explicit consent, particularly for sending notifications via WhatsApp • Performance of a contract (managing your booking) • Our legitimate interest (improving our services, security) • Compliance with our legal obligations

This processing complies with the European Union's General Data Protection Regulation (GDPR) and Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data, as well as its implementing decrees.

We use the following third-party services for our website operations and customer communications:

Meta WhatsApp Business API: Used to send booking confirmations, reminders, and communications related to your appointments. When we send messages via WhatsApp, your data (name, phone number, booking details) is transmitted to Meta Platforms, Inc. in accordance with their privacy policy. Meta may process this data outside Morocco and the European Economic Area.

Google Analytics: Used to analyze website traffic and visitor behavior to improve our services. Google Analytics collects anonymized data such as pages visited, visit duration, and device type. This data is processed by Google LLC in accordance with their privacy policy.

By providing your phone number during the booking process, you expressly consent to receive notifications via WhatsApp Business, including:

• Booking confirmation • Appointment reminders • Communications regarding changes or cancellations

You can withdraw your consent at any time and stop receiving WhatsApp messages by:

• Replying "STOP" to any WhatsApp message received from us • Contacting us by email at contact@desirsdorient.com • Calling us at +212537406877

Withdrawing your consent does not affect the lawfulness of processing carried out before such withdrawal. Please note that if you opt out of WhatsApp notifications, we may still contact you by email or phone regarding your active bookings.

Your personal data is retained for the period necessary to fulfill the purposes for which it was collected:

• Booking data: retained for 2 years after your last booking • Account data: retained as long as your account is active, then 2 years after the last activity • Analytics data: retained for 26 months (Google Analytics default retention period)

Beyond these periods, your data is deleted or irreversibly anonymized.

In accordance with the GDPR and Moroccan Law No. 09-08, you have the following rights:

• Right of access: You may request a copy of the personal data we hold about you. • Right to rectification: You may request the correction of inaccurate or incomplete data. • Right to erasure: You may request the deletion of your personal data, subject to our legal obligations. • Right to object: You may object to the processing of your data for marketing purposes. • Right to data portability: You may request to receive your data in a structured, machine-readable format. • Right to withdraw consent: You may withdraw your consent at any time.

To exercise these rights, contact us at: Email: contact@desirsdorient.com Phone: +212537406877 Address: 678 Ouled Metaa, Rue Ouled Aliyane, Temara 12000

We will respond to your request within 30 days. If you have a complaint, you may also contact the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP) in Morocco.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include data encryption in transit (HTTPS), restricted access controls, and regular monitoring of our systems.

Some of your data may be transferred and processed outside Morocco and the European Economic Area, particularly by our service providers (Meta, Google). These transfers are governed by appropriate safeguards, including standard contractual clauses approved by the European Commission.

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete it.

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a revised update date. We encourage you to review this page regularly to stay informed about our data protection practices.

For any questions regarding this privacy policy or the processing of your personal data, please contact us:

DD WELLNESS 678 Ouled Metaa, Rue Ouled Aliyane, Temara 12000 Email: contact@desirsdorient.com Phone: +212537406877

You also have the right to file a complaint with the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP) if you believe the processing of your data does not comply with applicable regulations.